During a presentation at the Gartner Symposium in Barcelona, Hartmut Mueller, chief transformation officer at ServiceNow, described the company's platform as "connecting all systems of record and connecting [their] metrics to the value stream." This shows how ServiceNow aims to leverage existing ERP systems to enhance AI-driven processes.
In discussing the role of CIOs, Eric Helmer, CTO at Rimini Street stated, "Today's CIOs are expected to be the ideas people, and they are expected to figure out things like artificial intelligence and come up with innovative solutions that directly affect the organization's bottom line." This underscores the evolving expectations of IT leadership.
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