"In a new study, Gartner claimed AI will "touch all IT work by 2030" as enterprises ramp up adoption of new tools to drive productivity and alleviate strain placed on stretched IT teams. The extent of AI's influence in IT departments will vary, according to the consultancy. In a survey, CIOs said they expect around 75% of work to be done "by humans augmented with AI" by 2030, while around 25% of tasks will be carried out by AI alone."
"That 25% of work offloaded to AI doesn't necessarily equate to job losses or reduced workforces, however. As Gartner noted, AI's impact on jobs will be "neutral through 2026", and by 2028 the consultancy predicts the technology will create more jobs than it destroys. What the study does suggest though is that organizations need to begin preparing for an era in which AI takes on a significant portion of work for IT teams."
Gartner predicts AI will touch all IT work by 2030, with CIOs expecting about 75% of work to be done by humans augmented with AI and roughly 25% of tasks carried out by AI alone. The 25% automation does not necessarily mean job losses; AI's impact on jobs is expected to be neutral through 2026 and to create more jobs than it destroys by 2028. Organizations need to prepare for AI to take on significant IT work, balancing AI readiness and human readiness to sustain value. IT professionals should upskill and reskill, and administrators should prepare for rapid retraining. Analysts note AI can boost individual productivity but may slow team throughput.
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