"I say, "so-called" because most of the tools billing themselves as "agentic" don't bear much resemblance to the "Agentic AI" being talked about in every other sector. Consumer AI companies extol the virtues of agents that autonomously make reservations for you based on scanning your horoscope that morning. "Agentic" is the buzzword of the hour. It's what gets all the VCs setting their money on fire investing in AI so excited and the technophiles intrigued."
"The good news is that, despite the moniker, most of the products being described as agentic in the legal space more closely resemble a batch file of professionally manicured chat prompts. Which is good! The providers behind these elaborate automations have spent a lot of time and money to make sure the AI provides the best possible results. AI hallucinations are real, but the greatest source of error remains between the keyboard and the chair."
"Bad prompts lead to bad results... and even hallucinated ones. Lawyers - whether in-house or at a firm - are likely to feel a lot better about a product described as "an expert-curated workflow to maximize AI's potential while protecting against errors" than an "autonomous agent." The legal industry gets its cues from the tech providers and those providers need to be able to communicate what they can offer in terms that lawyers are ready to hear."
Many products labeled "agentic" in legal tech are not autonomous decision-making systems but professionally curated prompt-driven workflows. Consumer AI markets hype autonomous agents, but legal professionals worry about black-box decision-making and malpractice exposure. Providers invest substantial time and money to craft automations that reduce errors, since the main source of mistakes is poor prompting rather than model hallucination alone. Lawyers respond better to offerings framed as expert-curated workflows that maximize AI utility while protecting against errors than to claims of autonomous agents. Tech providers must translate marketing vernacular into terms that legal buyers understand. Plat4orm and Lumen Advisory Group released a playbook to aid that translation.
Read at Above the Law
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