Avi Baum, CTO of Hailo, emphasizes the significance of edge-based AI for improving customer service in broadband. Unlike cloud-reliant platforms, edge AI operates directly on consumer devices, allowing instant responses without internet need. This technology enhances customer experience by simplifying installations and providing troubleshooting assistance. Baum likens edge AI devices to a "box" that can guide users through setups independently, marking a shift in how broadband services interact with customers, making processes smoother and more efficient.
Edge AI refers to AI that is installed and hosted directly on edge devices. These devices connect to the cloud but have some information loaded on the device.
Baum believes edge-based AI is crucial for broadband customer experience, particularly around installations and connectivity troubleshooting. It enhances user interactions without constant cloud reliance.
Collection
[
|
...
]