AI and machine learning will continue to play important roles in the mortgage industry, but they must be implemented carefully. In areas like loss mitigation, for instance, AI can process and analyze data quickly, identifying patterns that might take human teams longer to uncover. But AI and machine learning should not be viewed as cure-all solutions.
To embrace AI's full potential, servicers need clean, verified data and technologies that provide data accuracy and continuity. This foundation will enable AI to enhance a servicer's operations, not replace them.
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