"AI can kill the individual DNA of an organization by cleaving to the generic standard, undermining the organizations it seeks to streamline. Organizations become more automated, yet less adaptive."
"AI makes organizations more data-driven, yet less wise; more efficient, yet less legitimate in the eyes of employees and customers."
Artificial intelligence is marketed as a performance enhancer for employees, but it poses significant risks. AI can dilute the unique characteristics of an organization by adhering to generic standards. This leads to increased automation but reduced adaptability, greater data reliance but diminished wisdom, and improved efficiency at the cost of legitimacy in the eyes of employees and customers. The balance between leveraging AI and maintaining organizational identity is crucial for sustainable success.
Read at Harvard Business Review
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