Internal documents reveal that allies of Elon Musk are advocating for the replacement of contract workers in the Education Department with a generative A.I. chatbot. This proposal is part of a larger plan by President Trump to reduce the federal workforce and streamline public interactions. The Education Department currently manages significant student aid inquiries through 1,600 agents handling over 15,000 questions daily. Utilizing advanced AI technologies could drastically change how agencies function, potentially serving as a model for other departments seeking efficiency. Musk's influence in A.I. technology underscores commitment to this strategic shift.
Allies of Elon Musk within the Education Department are proposing to replace contract workers who interact with students and parents with a generative A.I. chatbot.
The proposal is part of President Trump's broader effort to shrink the federal workforce, marking a significant change in public interaction by the agency.
The Education Department currently receives complex questions related to managing billions in student aid and relies on 1,600 human agents answering over 15,000 queries daily.
Mr. Musk has a vested interest in A.I., aiming to integrate it into governmental operations to cut costs and improve efficiency across agencies.
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