Brooke Hopkins, a former tech lead at Waymo, is launching Coval, a platform designed to simulate and evaluate AI voice and chat agents. Drawing on her experience from the self-driving car industry, Hopkins identifies that many performance evaluation issues faced by AI voice agents are akin to those encountered at Waymo. Coval runs numerous simulations simultaneously, enabling organizations to assess agent abilities and custom metrics, ultimately providing confidence to enterprises that the agents perform reliably.
Coval's tech evaluates AI agents' performance similarly to self-driving cars, allowing for customized metrics and ongoing regression checks.
One of the biggest blockers to agents being adopted by enterprises is them feeling confident that this isn't just a demo with smoke and mirrors.
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