Citi is intensifying its focus on artificial intelligence as part of a broader strategy led by senior executives, aiming to modernize the bank amidst technological challenges. The initiative involves rolling out new tools and pilot programs while embedding AI across operations. The internal memo, shared with the workforce, highlights the bank's commitment to developing an AI-ready workforce, leveraging a part of its $12 billion tech budget. This shift aligns with industry trends, as firms like JPMorgan and Goldman Sachs also integrate AI into their services.
We are focusing on accelerating our AI strategy-connecting teams and partners, prioritizing resources and expediting use cases across our businesses and functions.
AI is reshaping how we operate, serve our clients and scale our business. We firmly believe that to be competitive in this digital evolution, we must be an AI-ready workforce.
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