"Tasks reportedly include researching a customer, constructing a profile of them from public and internal data, and converting it into a foreign language. Stylus Workspaces integrates "directly with Citi systems, linking seamlessly to internal data and project management tools" as well as "commonly used enterprise platforms and other key resources." And it can use "web searches and analysis capabilities." This means employees can "conduct in-depth research, extract insights from vast datasets and streamline multi-stage workflows into a single, automated process.""
"CTO David Griffiths told the WSJ that Citi's AI plaform uses a variety of models from Gemini to Claude, and has input limits into the system in a bid to prevent costs from spiraling. The pilot involves 5,000 users and runs for up to six weeks, during which time the CTO will try to ascertain how impactful the tech is and calculate the return on investment."
"In a statement, Citi said it expects the the upgrade to help workers "tackle longer, more complex objectives and tasks with greater speed, efficiency and insight, supporting Citi's efforts to become an even more technology-driven and productive firm." Tasks reportedly include researching a customer, constructing a profile of them from public and internal data, and converting it into a foreign language."
Citi upgraded Stylus Workspaces to be powered by agentic AI, enabling agents to tackle longer, complex objectives with greater speed, efficiency and insight. The platform can research customers, build profiles from public and internal data, convert content into foreign languages, run web searches, and analyze large datasets. Stylus integrates directly with Citi systems and common enterprise platforms, connecting internal data and project management tools to automate multi-stage workflows. The CTO said the platform uses models including Gemini and Claude and has input limits to control costs. A six-week pilot with 5,000 users will measure impact and calculate return on investment, while the bank assesses workforce implications and capacity gains.
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