AI is being utilized to streamline processes in talent acquisition and mortgage servicing. By automating jobs like posting and screening, weeks of work can be compressed into mere minutes. At Cenlar, the application of generative AI aims to lower costs and enhance the homeowner experience. Enhancements such as AI-driven chatbots provide quicker responses to homeowners. Cenlar also partners with PhoenixTeam to accelerate regulatory compliance processes, reducing efforts from weeks to days, improving efficiency and implementation in servicing operations by 2025.
Peeler said, compressed weeks of talent acquisition work into minutes by automating job posting, candidate screening and interview scheduling tasks. That really informed my thinking around how AI could be disruptive beyond smaller point solutions by stringing things together.
Her focus is to use AI to reduce costs while also elevating the homeowner experience. There's a lot of cost opportunity, certainly, to use AI and generative AI to take cost out of servicing.
If you think about the initial work that we did around using generative AI with the chatbot to enable better, more high-quality responses faster responses to homeowners who wanted to engage online.
Peeler hopes that AI can address regulatory compliance around servicing specifically in speeding up compliance requirements and communication.
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