Car Dealerships Are Replacing Phone Staff With AI Voice Agents
Briefly

Toma, an AI voice agent startup, has shifted from targeting healthcare and finance to focusing on automotive sales. Founders Monik Pamecha and Anthony Krivonos engaged with various dealerships to refine their product, which recently secured $17 million in funding. Their software suite aims to improve operational efficiency at dealerships by managing customer sales calls and scheduling. Despite competition from other AI implementations in dealerships, Toma's specific focus on the automotive sector differentiates it, addressing a clear need for improved customer interaction management.
The voice on the other end may not belong to a human.
The founders of Toma pivoted from healthcare to automotive sales, fielding calls from dealerships.
Toma’s product handles customer sales calls, schedules appointments, and takes parts orders.
80% of dealerships already use AI, citing increased revenues from its implementation.
Read at Futurism
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