Ghai responded to California's higher minimum wage by capping hours, adjusting opening times, and accelerating AI integration to handle customer orders at drive-throughs.
The use of AI drive-through systems faces challenges with accents and noise, requiring human intervention. Despite this, businesses are optimistic about the potential benefits.
California is becoming a hub for AI-led drive-throughs in the fast-food industry, with businesses like Ghai's leveraging technology to navigate higher labor costs.
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