"Levie explained that unstructured data - such as documents, emails, contracts, videos, and other forms of content - represents one of the largest untapped resources inside most companies. Historically, software systems have been optimized for structured data in databases, but unstructured information has remained difficult to categorize and act upon. Artificial intelligence now offers a means to analyze, summarize, and automate workflows around this content in real time, unlocking previously inaccessible value."
"Box has developed technology to integrate AI agents directly into enterprise content workflows, giving organizations more control over how automation is deployed. These agents can handle repetitive tasks, process documents, and route information through various business systems, allowing employees to focus on higher-value work. According to Levie, this marks a shift from isolated applications toward an ecosystem of intelligent agents capable of operating across departments, applications, and data types."
Unstructured content such as documents, emails, contracts, and videos constitutes a major untapped resource within organizations. Traditional enterprise systems have prioritized structured database information, leaving unstructured information hard to categorize and act upon. Artificial intelligence enables real-time analysis, summarization, and workflow automation around that content, converting it into actionable value. Integrated AI agents can perform repetitive tasks, process documents, and route information across business systems, reducing manual work and allowing employees to focus on higher-value activities. The paradigm shifts from isolated applications to ecosystems of intelligent agents operating across departments, applications, and data types, with an emphasis on oversight, governance, and security.
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