"The fourth annual State of AI in telecommunications survey was carried out from September to November 2025, gathering responses from 1,038 respondents. It included a 60/40 split between management (including executives) and AI practitioners, including engineers, network operators, architects, cloud operators and IT. Respondents encompassed a range of industry segments, including internet service providers, independent software suppliers, network equipment providers, consulting services, operators and system integrators."
"The impact on revenue and ROI was found to be leading telecommunications companies to increase their AI budgets in 2026. Overall, 89% of respondents said their AI budget would increase in the next 12 months, up from 65% in last year's survey, with 35% saying their budgets would increase more than 10% from this year. The top AI use cases cited for ROI were AI for autonomous networks (50%), followed by improved customer service (41%) and internal process optimisation (33%)."
A September–November 2025 survey of 1,038 telecom respondents with a 60/40 management-to-practitioner split shows widespread AI adoption across ISPs, vendors, operators and integrators. Around nine in ten respondents report AI increasing revenue and reducing costs, with operators similarly reporting 90% positive impact. Sixty percent are using or assessing generative AI, up from 49% in 2024, and 89% consider open source models and software important. Eighty-nine percent plan to increase AI budgets over the next year, with 35% expecting increases above 10%. Leading ROI use cases are autonomous networks, customer service improvements, and internal process optimization.
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