"To date there have probably been as many press releases [on agentic commerce] as transactions, but no doubt it will happen. It will start within zones where there is just a good value for the user."
"The agentic commerce space has yet to figure out what to do with that risk. American Express is pledging to protect users from erroneous transactions made by agents that are registered with Amex."
"Agents will improve over time, and if consumers have the confidence to transact using agents on the Amex network, that will ultimately bring more transaction volume to the company."
Agentic commerce, where AI agents perform economic activities for users, is seeing growing interest despite limited adoption. American Express has launched a developer kit and purchase protection for transactions made by AI agents, indicating potential industry growth. Other companies like Mastercard, Visa, and Stripe are also entering this space. While agentic commerce could save consumers time, it raises concerns about errors in transactions. American Express aims to mitigate these risks, leveraging existing processes for disputed transactions to build consumer confidence and increase transaction volume.
Read at Fortune
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