"Among the difficult issues that business and tech leaders are going to have to consider is that some AI tools are likely to remove tasks that employees enjoy doing. Given many organisations are struggling to derive a quick return on investment from their AI deployments, IT departments may be tasked with automating the low-hanging fruit, which are likely to include some of the tasks people find rewarding."
"Gartner predicts that over 32m jobs will be transformed each year. Looking at job losses due to AI, Potevin says: "We've reached the conclusion there will be no AI jobs apocalypse. Jobs created attributable to AI will outpace jobs lost by 2028. However, AI will unleash job chaos." The job chaos Poitevin believes will happen is that employees will see that certain tasks or certain things that they do and they like doing, will start to go away."
"Potevin recommends IT and business leaders take a human-first approach to design AI systems that people want to use to do their jobs more effectively. " I get a lot of surprised looks when I point out that when they are implementing AI, they are taking away the tasks that matter to people. It's about augmenting their work and helping them work better," she says."
Some AI tools will remove tasks that employees enjoy doing. Many organisations are struggling to derive a quick return on investment from AI deployments, prompting IT departments to automate low-hanging fruit that often includes rewarding tasks. Over 32 million jobs will be transformed each year. Jobs created attributable to AI will outpace jobs lost by 2028, yet AI will still cause job chaos as preferred tasks disappear. Employees may avoid using AI tools that remove meaningful work, reducing adoption and diminishing value. A human-first design approach is recommended to augment work, preserve productivity, and justify costs.
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