"I generally come down on the bullish side. I think there are so many interesting efficiencies that AI can bring."
"I talked with a number of CEOs last year, and [troubleshooting] was one of the top areas where they were using AI. The ability for field techs to take a photo out in the field when something's gone wonky, load that photo into an AI tool, and get remediation instructions is really interesting,"
"AI's ability to detect anomalies in real time can be an early warning system. Most NTCA member companies don't have staff that monitor 24/7. If you've got something suspicious going over your network, your IT person can be notified. The ability to flag some of those things earlier will be a really effective tool; on the cybersecurity front, you can't have too many tools."
Some rural broadband providers are early adopters of AI while others remain skeptical. AI can increase efficiency in network design, demand forecasting, terrain planning, route determination, and customer service. AI-assisted troubleshooting allows field technicians to photograph problems, process images through AI tools, and receive remediation instructions. AI can detect anomalies in real time to alert limited IT staff and provide early cybersecurity warnings. Providers can train AI models to use local language and idioms to make digital interactions more comfortable for customers who historically pay bills in person. Properly applied AI can improve operational efficiency and customer experience.
Read at Telecompetitor
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