"I will tell you there is not a single piece of data that we see that says that,"
"I have not had a single customer tell us, 'Oh, we're just going to go figure this out on our own and do AP with OpenAI or whoever.' That's not the way these companies work,"
"can't point to a single penny that we have saved, earned, or helped our business in any way."
"I'm tired of experimenting. I want people who know how to use AI in our processes in our workflows,"
Basware provides financial-process software to roughly 6,500 customers, including Mercedes and Heineken. CEO Jason Kurtz reports no internal data showing AI is displacing traditional software vendors. Some customers experimented with internal AI projects but could not demonstrate measurable savings or business impact. Many enterprises now prioritize vendors that can implement AI into existing processes and workflows to deliver tangible results instead of continued experimentation. Basware achieved 20% year-over-year sales growth in 2025, driven by late-year demand. The company builds AI tools with AWS and maintains an "AI czar" to monitor the industry.
Read at Business Insider
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