"Citi introduced a client-facing agent called Citi Sky, which operates in voice and video, aiming to garner the kind of trust Citi clients place in human advisors."
"Citi Sky gives the bank an auditable digital record of every customer interaction, as well as the ability to reach out to existing customers with the hope of capturing more of their spend."
"Introducing Citi Sky gives us unlimited capacity to do things we need to do to deepen relationships with clients."
"Before we had Citi Sky, we did the best we could getting on the phone or by email."
AI agents have rapidly evolved from experimental tools to essential customer-facing workers. Executives from Citi, Home Depot, and Capcom discussed the importance of governance and reliability in managing these agents. Citi introduced Citi Sky, a client-facing agent designed to enhance customer interaction and trust. It provides an auditable record of interactions and aims to capture more wealth from clients. Citi Sky allows for simultaneous portfolio reviews based on real-time events, showcasing its potential for growth and efficiency in client relationships.
Read at Theregister
Unable to calculate read time
Collection
[
|
...
]