#customer-interaction

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fromMarTech
1 month ago

Study shows AI agents struggle with CRM and confidentiality | MarTech

LLM agents exhibit significant limitations in CRM effectiveness, particularly in multi-step tasks and handling confidential information.
UX design
fromMedium
2 months ago

UX and User Assistance: There's been a slight misuse!

Technical documentation is vital during the unboxing process, enhancing user understanding and experience.
Clarity, logical sequence, and visual design in documentation improve customer interaction with products.
Marketing tech
fromTearsheet
4 months ago

GPT-4 faces a challenger: Can Writer's finance-focused LLM take the lead in banking? - Tearsheet

Banks are investing in LLMs for operations and customer interaction, but challenges remain due to inaccuracies in 'thinking' models.
Video games
fromVG247
6 months ago

Square Enix enacts new anti-harassment policy to protect its staff from real world and online abuse

Square Enix has implemented a new policy to combat harassment against staff, emphasizing employee safety and the importance of a respectful community.
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