According to users, the device's display is becoming unresponsive when they tap and swipe at the screen, but many are unsure why. Essentially, it's because the bezel - the metal frame around the edge of the device - is so small that users don't know their palm is touching the screen.
Accidentally touching this area is common, largely due to the phone's ultra-thin 'bezel' going around the edge of the device. And for users holding the phone in their right hand, it's where the bulky muscle below the thumb always seems to come into contact.
A Reddit user posted: 'If one's skin accidentally touches the area next to the new camera control button first, the whole screen becomes unresponsive until released.' This was corroborated by ZDNet, which also reported that the problem was more likely to occur if the phone didn't have a case.
Another user noted: 'I knew I wasn't tripping out when I was typing and sometimes my keystrokes were unresponsive.' Many users took to Reddit to complain, with several calling it 'annoying'.
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