"Apple has acknowledged that worn MagSafe charging stands in its retail stores are causing marks on the new iPhone 17 Pro models, addressing concerns that emerged within hours of the device's launch. Apple told 9to5Mac that the visible imperfections on demo units are not scratches, but rather "material transfer" from aging display equipment that can be removed with cleaning. (Some users, it's worth noting, say they tried rubbing out the marks on the Apple Store's demo units but "nothing happened," claiming "they're scratches.")"
"The durability controversy, dubbed "scratchgate" on social media, first gained prominence through a Bloomberg report published last Friday, the same day Apple launched its new iPhones. Bloomberg journalists visiting Apple stores in New York, Hong Kong, Shanghai, and London said they found deep blue variants of the iPhone 17 Pro and Pro Max showing scuffs after just hours on display. The black iPhone Air also exhibited similar vulnerability to scratching."
Worn MagSafe charging stands in some retail stores are leaving visible marks primarily around the MagSafe cutout on iPhone 17 Pro backs through material transfer from the stands. Apple classifies the marks as removable material transfer rather than scratches and plans to replace worn charging stands and clean affected demo units. Reported scuffs appeared within hours on display units in multiple cities and affected deep blue iPhone 17 Pro, Pro Max, and black iPhone Air models. Some users report that the marks did not come off with rubbing. Separate durability testing raised concerns about the phone's aluminum construction and the raised edges around the camera plateau.
Read at Fortune
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