ABN Amro transformed its IT strategy 2.5 years ago to enhance its enterprise IT stack and innovate faster. This involved transitioning from Kyndryl as a managed service provider to creating a collaborative hybrid team. Previously, ABN Amro faced challenges with multiple vendors lacking transparency and accountability, causing delays in resolving issues. Daniel Bloem pointed out that reliance on separate partners often resulted in miscommunication and inefficiencies in IT management. This strategic shift aims to better align IT capabilities with the bank's ambition in a rapidly evolving digital landscape.
To build and maintain its IT stack, ABN Amro worked with various IT vendors who delivered services without visible accountability, leading to challenges in problem-solving.
Head of private infrastructure platforms, Daniel Bloem, emphasizes that reliance on multiple partners creates communication breakdowns and accountability issues, making IT management inefficient.
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