#passenger-experience

#passenger-experience

Gate changes, especially those sprung on travellers at the last minute, are a real pain point in air travel. The primary drivers are usually a last-minute aircraft swap due to a mechanical issue or an unexpected delay on an inbound flight occupying the planned gate.

I was on my way to Hong Kong for business, just as I had done three times in the past six months. But smoke coming from the plane had me thinking this would be my last flight. The flight was already very delayed. I was one of the last to board. It was then delayed for another hour. The crew said the plane was overweight, and they were taking luggage off it.

Passengers will not use the public transport network if they feel unsafe

Transport for London (TfL) has brought just four prosecutions against passengers for loud phone conversations or playing audio on their devices since 2020, it has emerged. The transport authority's byelaws state that no passenger shall, to the annoyance of any person, sing or use any instrument, article or equipment for the production or reproduction of sound. This would include having phone conversations on speaker or playing music out loud.

Within 50 years, train travel is expected to evolve into a holistic experience focused on passenger health and wellbeing, offering innovations like nap pods and interactive windows.

Wireless Infrastructure Group is pleased to see EE's mobile services now live on the system we recently delivered, enhancing connectivity for all our customers at the airport.

Many passengers have reported being allowed to keep their shoes on during security screenings, with observation confirming this at various airports across the U.S.

Toronto’s Pearson International Airport is experiencing a network outage that may cause delays for passengers, with longer check-in times and some impact on flights.

Never again will I fly @SpiritAirlines...I've flown over 500,000 miles on Delta and have never in my life seen roaches on a plane.

London Bridge station has almost doubled its toilet capacity by opening 38 new toilets, including accessible units, in response to passenger needs and feedback.

The whole flight was spent scratching, swatting and just praying for the flight to get over.