The New Homes Ombudsman service emphasizes that all housebuilders must register to ensure homeowners have effective support and resolution for any issues with their new homes.
Despite growing membership, the scheme currently only benefits around 50% of new homeowners, showcasing a need to increase participation among developers to enhance consumer protection.
The Ombudsman plays a crucial role in enforcing quality standards, providing a dispute resolution service, and ensuring that developers are held accountable for construction defects or workmanship issues.
With 90 developer groups now active members, there is potential for the service to drastically improve housing quality, provided more builders commit to the scheme.
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