The F.A.A.'s approach was too hands-off, too focused on paperwork audits and not focused enough on inspections, Mr. Whitaker said. We have changed that approach over the last several months, and those changes are permanent.
Mr. Whitaker said the changes included permanently increasing the agency's use of in-person inspections and barring Boeing from increasing production of its 737 Max jets until the agency is satisfied with the company's quality control and safety improvements.
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