Google will be shutting down a somewhat crucial feature for some businesses that have Business Profiles found via Google Search and Google Maps. On July 31, Business Profiles' call and chat history will be completely deleted, and the feature will cease to exist from August onwards.
In a recent move by Google, the tech giant is shutting down the call and chat history features of Business Profiles, impacting businesses' ability to engage with customers. This change will take effect from July 31, with existing chats being allowed to continue for a 16-day window before complete deletion.
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