Citrix's new ability to control remote macOS machines, designed for multimedia professionals and developers, is marred by customer dissatisfaction with recent licensing changes.
Amid Citrix's retention as a market leader in DaaS, Gartner reports persistent client dissatisfaction over inflexible contracts and a lack of empathy during negotiations.
Gartner warns clients to evaluate the new licensing bundles carefully, as they may end up paying for unused features, which reflects Citrix's narrow focus on large clients.
Citrix's new licensing strategy simplifies its offerings but raises concerns among clients about suitability for smaller organizations, who may feel increasingly sidelined.
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