Many customers alleged that they received only automated responses and could not reach a live Starlink representative by phone. One notable case involved a Vermont family that went without internet service for five days after a router failure, unable to activate a replacement device due to the need for two-factor authentication.
Users began complaining about access on Monday morning at 0845 UTC, and, just after midday (UTC), Microsoft confirmed: 'We've discovered some users may experience intermittent sign‑in failures, including 'too many requests' errors, or unexpected sign‑outs.'
