Top 12 Remote Careers Perfect for New Grads Who Prefer Working From Home
Focusing on industries like customer service and bilingual roles can increase the chances of securing entry-level remote jobs for new graduates. [ more ]
AI is becoming a big deal for big banks. What the CEOs of JPMorgan, Goldman Sachs and more are saying
AI is becoming a significant focus in the banking sector, with banks leveraging generative AI and other tools to enhance productivity and customer service. [ more ]
AI chatbots are taking over customer service, but most of us would rather wait for a human
Customers prefer waiting for human customer service agents over instant chat with AI, indicating a higher level of trust and effectiveness in human interactions. [ more ]
6 Prompt Engineering Use Cases That Employers are Looking For
Prominent prompt engineering job description use cases include creating question-answering tools, chatbots, conversational AI, recommender systems, and customer service applications. More use cases will emerge as the field expands in 2024.
Prompt engineering enables the development of chatbots that carry out natural, interactive conversations, understand humor, empathize with users, and solve problems creatively. [ more ]
Remote customer service jobs: What they pay & how to get one
Customer service jobs available remotely vary in pay and experience requirements. BPOs offer entry-level positions, while insurance companies offer higher-paid roles.
Remote work in customer service can be competitive, especially for entry-level applicants. The idea of working from home gained traction during the pandemic. [ more ]
You Could Make $20 an Hour Working From Home for Marriott - No Degree Required
Marriott Vacations Worldwide is highly recognized as a top workplace and offers unique perks like free stays for employees after 25 years.
Marriott work from home jobs include various roles such as customer engagement specialists, business operations managers, accountants, and more. [ more ]
This Air Canada employee found a passenger's lost phone then it disappeared | CBC News
Using security applications like Bitdefender can help locate lost phones with features like taking photos of unauthorized users.
Despite initial optimism, dealing with lost items with airlines can lead to frustration due to challenges in communication and retrieval processes. [ more ]
Brand Reputation: How To Build a Good Brand Reputation (2024) - Shopify
Building a positive brand reputation is crucial for business success by increasing sales, fostering consumer loyalty, and improving employee retention. [ more ]
The Future of Shopping Podcast: The secret to a good store experience
Investing in good customer service, physical stores and innovative technologies can enhance the retail experience and drive customer engagement. [ more ]
Extended enterprise training involves training not only internal employees but also external partners like customers, distributors, and suppliers, contributing to overall business success. [ more ]
Portland hopes to improve permitting process with new bureau
Portland residents can now obtain most residential and commercial permits from a new bureau, aiming to optimize the permitting process and provide excellent customer service. [ more ]
Real-time insights: Harnessing the power of live call dashboards
Live call dashboards offer real-time insights into call center operations, allowing for quick issue resolution and improved customer experiences. [ more ]
How the Subway's Weekend Problem Fixer Spends His Sundays
Jose LaSalle is the deputy chief of weekend service diversions for the Metropolitan Transportation Authority, responsible for handling customer complaints during delays and disruptions.
Mr. LaSalle wakes up early on Sundays to check for service diversions impacting customers, aiming to address confusion at subway stations or bus stops. [ more ]
How the Subway's Weekend Problem Fixer Spends His Sundays
Jose LaSalle is the deputy chief of weekend service diversions for the Metropolitan Transportation Authority, overseeing subway and bus operations on Sundays.
LaSalle starts his day early at 5:30 a.m., checking for service diversions and customer impact before heading out to stations for troubleshooting. [ more ]
Council Post: 12 Ways E-Commerce Companies Can Boost D2C Sales With AI
AI is transforming the e-commerce landscape by helping businesses personalize recommendations, handle customer service, and optimize pricing strategies.
Creative ways to blend AI with digital marketing include generating hyper-dynamic landing pages, monitoring brand and product sentiment, analyzing customer data, and personalizing product recommendations. [ more ]
Parisians are becoming nicer to visitors, potentially due to generational change and a younger generation working in hospitality.
Factors contributing to the change in attitude include a decrease in fear of foreign languages and the implementation of client relationship strategies. [ more ]
UK parcel firm disables AI after poetic bot goes rogue
A parcel delivery firm in the UK disabled the AI function in its online chat systems after a user coaxed the system into composing a poem about the company's bad customer service.
The user's exchange with the chatbot has been viewed 1.1 million times on social media. [ more ]
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