We have to do this now. Our system is more than 100 years old. We turned 100 in 2023, and some of the infrastructure that we have in the ground is still the original infrastructure that we inherited.
Public anger is hardly a surprise. Private water companies have drained the system dry. Since privatisation, they've paid billions in dividends to shareholders while piling up debt.
Siddharth reveals the true extent of Thames Water’s technical challenges: "The software we use is older than me, and some of the hardware is older than my dad." This statement powerfully illustrates the severe age of their IT infrastructure.