#self-storage

#self-storage

Uncontrolled rat infestations, thousands of dollars lost in destroyed items, misleading advertising and unnoticed rate increases are just some of the issues Extra Space Storage renters have dealt with for years, according to a lawsuit filed Tuesday by the New York City government. The civil action is the first filed by the city's Department of Consumer and Worker Protection (DCWP) against a self-storage company, and comes as the agency pledges to be more aggressive in its efforts to hold the industry to account.

As the self-storage industry navigates a technology inflection point, operators face mounting pressure to modernize operations while managing tighter margins in an increasingly competitive landscape. The sector's race toward digital transformation has exposed a critical gap: while public storage operators like Public Storage report 85% of customer interactions are now digital and have reduced labor hours by over 30% through automation, thousands of independent operators still rely on legacy systems that can't deliver these efficiencies.

Following Rachel Reeves Autumn Budget, the self-storage company Big Yellow has warned their annual business rates will now soar by £1.8 million. The self-storage company said the Chancellor's up-coming tax hikes will see properties valued at more than £500,000 will be hit with higher taxes which will affect 27 of their stores. Big Yellow has a total of 111 locations in England, Scotland and Wales and from the next financial year the new business rates will start.