Outsourced IT support is where an independent company handles all, or part of, your IT infrastructure as an external specialist. These managed IT services can include anything from threat detection and monitoring to supporting you in upgrading your IT infrastructure or migrating to the cloud.
Industry professionals are realizing what's coming next, and it's well captured in a recent LinkedIn thread that says AI is moving on from being just a helper to a full-fledged co-developer - generating code, automating testing, managing whole workflows and even taking charge of every part of the CI/CD pipeline. Put simply, AI is transforming DevOps into a living ecosystem, one driven by close collaboration between human judgment and machine intelligence.
For years, reliability discussions have focused on uptime and whether a service met its internal SLO. However, as systems become more distributed, reliant on complex internet stacks, and integrated with AI, this binary perspective is no longer sufficient. Reliability now encompasses digital experience, speed, and business impact. For the second year in a row, The SRE Report highlights this shift.
