Psychology
fromFast Company
1 day agoThese 3 key elements are what every change strategy needs
Change requires shifting social networks, not just persuasion or slogans.
"When you talk to people about breaking them down, they feel like they're going to get flattened. This negative perception of breaking down siloes can impact the organization's ability to solve the siloes in the first place."
Tim Cook described John Ternus as 'a brilliant engineer and thinker who has spent the past 25 years building the Apple products our users love so much, obsessed with every detail, focused on every possible way we can make something better, bolder, more beautiful, and more meaningful.'
Most local utility companies provide energy audits for their small business customers. For example, my provider - PECO - offers customized reports and online tools to benchmark energy usage, incentives for better energy consumption, rebates for buying energy-efficient equipment and free energy assessments.
I got a degree from Douglas College in programming and business management. I understood the business side more and was better at that than at being a coder.
Well, our guest today argues that the best way is by moving to a more project-driven model of work, up and down the organization from the corporate level to individual teams. He wants us to both ruthlessly prioritize as well as stay fluid so that we're identifying strategic goals, assembling teams to go after them, evaluating as we go, and then either continuing, shifting, or disbanding based on our outcomes.
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Your AI pilot showed 94% accuracy improvements. The LLM is yielding solid results. You're getting defunded anyway. The reason? You solved a problem AI can solve. Your budget-holder needed you to solve theirs. Companies launch AI pilots that produce results, then stall at scale. The team's diagnosis: "They don't get it." What's really going on: These projects never earned budget-holder buy-in.
Understanding the difference in purpose Unlike private businesses, which exist to make a profit, public institutions are designed to create impact - especially social and economic outcomes that benefit everyone, not just paying customers. A public agency doesn't measure its success in revenue or margins, but in how much it improves lives, builds equity and maintains public trust. This doesn't mean budgets and spending don't matter - they absolutely do - but money is not the goal. It's the tool.
An AI agent is simply a model that receives input, follows defined goals and rules, makes step-by-step decisions, and uses tools to take actions. Instead of viewing AI agents as autonomous digital workers, break it down. First principles thinking says this definition captures the essence of how AI agents function and operate within business workflows.
They also specifically asked not to have a TV script. Come the pitch, the agency brought in their chief strategist who acted out the viral script. Dean's reaction? "Scared shitless. We've got to do it." The campaign went on to create huge amounts of attention with the delight of people sharing it being one thing and the outrage of some adding to the high profile of the video.