Modern workforce analytics help teams understand how work flows, where friction appears, and how productivity and well-being intersect. Sargsyan describes this as the foundation of "work intelligence," a model where time is just one signal among many. "The future isn't about tracking hours," he says. "It's about understanding what work produced, why it mattered, and how effort translates into results."
A medical transcriptionist in Atlantic Canada, Tessa (who has been granted a pseudonym to avoid any conflict with her employer) works remotely, spending her days alone with doctors' voices and diagnostic codes. Fusion, the platform she uses, logged her inactivity in detail, and Microsoft Teams displayed an "Away" status just five minutes after her last keystroke. Her employer had set a target: transcribe at least eighty minutes of audio dictation per shift. Falling short could raise questions-especially if the inactivity logs suggested too much downtime.
Morrisons is introducing a new tracking system to monitor how quickly its shop floor staff stack shelves, as the supermarket embarks on a major operational overhaul to improve efficiency and win back shoppers. The new performance monitoring app, which is being rolled out across hundreds of stores, allows managers to see real-time data on staff productivity - including how fast employees unload and restock items.