Because I think in her comic and the cinematic Elemental Kin, there was a precedent set by it. There was an unspoken promise that said, 'We are going to challenge the beauty standards plaguing-ransacking-media these days,' right? The ozempic-chic, the 'contour your nose, you have no nose, the tiniest nose,' and I think because of that precedence, people feel understandably let down.
Anime got more expensive, Ubisoft fired more people, and the bosses in charge of Build a Rocket Boy continued to be very weird. Blizzard revealed its ambitious plans to make Overwatch better than ever, including stripping the number two from it, and Nintendo tried to get people pumped for the Switch 2's next couple of months, but did a pretty poor job of it unless you're a JRPG sicko (complimentary).
During a recent interview with GameSpot, Keller was asked about the potential of a large-scale Overwatch story along the lines of Netflix's Castlevania and Arcane adaptations. "The team would love to have something like that come out," said Keller. "You know, we're also fans of those shows and fans of those universes. To have something like that for Overwatch would be really, really cool. But I can't really discuss the plans for future stuff like that."