Software is making inroads into white-collar professions due to innovations enabled by artificial intelligence and machine learning, fueled by pandemic-surging demand.Startups are making such solutions available to small companies as well as corporate giants; Kizen, for example, sells licenses to use its Zoe automated assistant, which sales teams can use to conduct initial research and qualify leads.Old-school automation also remains popular, with the Association for Advancing Automation estimating a record number of robots sold in North America in the first quarter of this year.