To build a supportive culture, you need to pay attention to the small moments
Humans instinctively detect others' emotional engagement and use bodily feedback from micro-moments to gauge safety, connection, and whether to open up or protect themselves.
The Power Of Micro-Moments: How Brands Can Win Attention In Seconds
Micro-moments are brief, seconds-long situations in which people turn to their mobile devices to find an answer or solution, like when searching for a restaurant's menu or an in-the-moment tutorial.