#guest-surveys

#guest-surveys

JetBlue's reply to a customer about ticket pricing suggested that users could see different fares based on their browsing behavior, raising concerns about surveillance pricing.

The I Prefer Hotel Rewards program offers members exclusive perks for staying at their portfolio of properties, including points on eligible stays that can be redeemed for discounts or free nights.

A staggering 85% of respondents were worried their brand is not being used correctly within their organisation. Given the huge levels of investment that businesses make into their brand, this may be seriously jeopardising the integrity of Marketing's efforts.

A Booking.com customer reported that after paying £1,300 for a New Year's Eve apartment in Dubai, they found the property dirty and the door handle flimsy. Despite initial help from Booking.com, they were later denied a refund, leaving them scrambling for alternative accommodation.

Users can describe their restaurant needs, such as 'find a table for two at a dog-friendly Italian restaurant in Shoreditch for Saturday at 7PM.'

The first clue could be if the server brings your check without it being requested. That's certainly a sign that the staff considers your meal done and isn't expecting (or perhaps wanting) you to order anything else.

Luxury hotels are supposed to provide exceptional hospitality, yet many seem to prioritize profit over guest satisfaction, leading to feelings of exploitation during stays.

Restaurant owners like Panjwani are caught in the middle of a growing battle of new and established reservation platforms vying for their business. The two dominant players for more than a decade, OpenTable and Resy, are now facing a wave of fresh competition from high-end services and even delivery apps all trying to win lucrative bookings at exclusive establishments.

Customer service in the UK has a problem. According to recent survey data, almost half of UK customers have experienced poor customer service over the past year. That's not a minor data point, but rather a warning sign. Long wait times, unhelpful responses, and automated loops that dead-end are just the beginning, and they erode customer trust quickly. While many businesses have invested heavily in digital tools and AI to help address these problems, that comes with its own drawbacks.

Picture this: a couple walks into a restaurant on a Friday night. They glance around, choose their table, and settle into their seats. Before they've even opened their menus, their server already has a pretty good idea whether they'll leave 10% or 25%. It sounds like mind reading, but after talking with dozens of servers over the years, I've learned it's more like pattern recognition honed by thousands of interactions.

I don't ever want to think of this as a popularity contest, Palmquist said. I want it to be a way that agents can experience and be introduced to new technology, whether that's in additional types of writing or other ways that we showcase something. I think that by having interviews as a function of the website, showcasing their tech stack, that gives real estate agents in the industry a roadmap to say, I'm going to follow this, or I'm going to emulate this.'

It isn't a universal truth, but a vast number of goods and services have their own full-circle moments. While there are still plenty of travel agencies in the U.S., the overall number is still down considerably from a peak in the 1980s. For some industry forecasters, though, the future looks a lot like the recent past, except that instead of travelers trusting human agents with making their travel plans a reality, they'll use AI agents for the same purpose.

Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America, and it's preparing to roll out the feature globally. If successful, the company believes that in a year's time, more than 30% of its total customer support tickets will be handled by AI voice and chat in all the languages where it also employs a human customer service agent.

For many, going out to a restaurant is a treat, so the last thing anyone wants is bad food. That really puts a downer on the whole experience. That's why we turned to Reddit to see what restaurant workers would never order. After all, they spend most days in the kitchen or serving customers, so they see and hear things behind the scenes that most of us don't.

In the last decade, AI-powered chatbots have taken the realm of customer service by storm.

Years later, after countless nights in hotels from budget chains to five-star establishments, I've noticed something interesting. Those of us who grew up in lower-middle-class households carry certain behaviors with us into these spaces. They're not necessarily bad habits, but they're telling. They reveal a childhood where every pound mattered and waste was practically a sin. I've seen these patterns in myself, in friends from similar backgrounds, and in countless fellow travelers over the years.

On a recent two-week trip to Japan with my fiancé - six cities, six hotels - every stay was gorgeous and perfectly appointed. We wanted for nothing. Except, in most cases, a proper bathroom door. Instead, we spent the better part of two weeks making accidental eye contact through frosted glass and translucent panels while one of us was otherwise occupied. A design choice, apparently. A test of intimacy, definitely.