#governance-and-permissions

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#ai-automation #enterprise-it-support #autonomous-workforce #service-desk #ai-agents
Artificial intelligence
fromComputerworld
12 hours ago

ServiceNow plans automation of L1 Service Desk roles, promises more AI 'specialists' to come

ServiceNow's Level 1 Service Desk AI specialist autonomously handles over 90% of IT support requests, operating 24/7 within defined enterprise governance and permissions while freeing humans for strategic work.
Artificial intelligence
fromTechzine Global
3 weeks ago

OpenAI launches Frontier for building and managing AI agents

Frontier connects enterprise systems and runs autonomous AI agents with planning, tool use, memory, evaluation, and explicit identities for secure production deployment.
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