Unpacking The Voice Assumptions That Are Holding Back Many CX Efforts
Millennials and Generation-Z do not inherently reject phone communication; they value direct, knowledgeable support when making important decisions, especially regarding complex matters like insurance.
Survey reveals America's favorite reality TV shows
According to a recent survey, "America's Got Talent" is crowned America's favorite reality TV show, showcasing the country's obsession with talent-based competition.