#experience-management

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Artificial intelligence
fromZDNET
4 months ago

Qualtrics bets its new 'empathetic' AI agents can fix customer service

Qualtrics launches Experience Agents to revolutionize customer interactions, providing personalized support and resolving issues via AI.
Artificial intelligence
fromMarTech
8 months ago

What is customer experience management in the age of agentic AI? | MarTech

Cisco's AI agent aims to revolutionize customer interactions by integrating conversational intelligence and generative AI for hyper-personalized communication.
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