Lou Franklin, a resident on a Peckham estate, expressed his frustration, stating that his service charge had jumped from £1,800 to £4,800 in eight years, asking, 'Why can't people break away from the system? Why can't somebody get a boiler in their flat and be responsible for it?' His sentiments reflect the helplessness felt by many residents who are burdened by rising costs without the option of an individual system.