Avaya soon to serve only larger customers for cloud-based contact centersAvaya is refocusing on larger customers with a minimum requirement of 200 agent seats for its cloud contact center services.
McDonald's to expand US value menu as fast food chains battle for bargain seekersMcDonald's is expanding its value menu to attract inflation-sensitive customers with new promotions starting January 7.
I went to Red Lobster and saw why the chain has struggled - and what it could changeRed Lobster is set to emerge from bankruptcy and must redefine its customer attraction strategy beyond just endless shrimp.