#customer-segmentation

#customer-segmentation

Email marketing generates $36-$40 for every $1 spent, making it still one of the most cost-effective marketing channels. In fact, email marketing has an average ROI of 4200% for HVAC companies specifically. But any old email tool won't cut it for HVAC companies. You need tools to handle appointment reminders, seasonal maintenance campaigns, and equipment replacement nurturing without being too technical. The right software automates follow-ups, segments customers by system type, and tracks which campaigns actually fill your calendar.

As Starbucks CEO Brian Niccol explained in an earnings call, the pickup-only stores have a "transactional" feel, lacking "the warmth and human connection that defines our brand." While Niccol also touted the mobile-order options at its traditional coffee shops, I see Starbucks's move as an attempt to return to its roots as a " third place " -a destination between home and work where people can gather and connect.

I don't like the traditional target market definition that focuses on demographics and firmographics: We sell to small businesses in the UK. Our fast-casual restaurant appeals to college students and young professionals. We target outdoor enthusiasts in the Pacific Northwest Our TV show is targeted at females, 19-29 years old. Sometimes this sort of description warranted. If you sell back-office software specifically for dentist offices under Norwegian law, then a demographic description is accurate. But my experience is that, for most companies, these dimensions incorrectly describe the market.

The days of generic, one-size-fits-all marketing strategies are behind us. Success hinges on how well you can tailor your content to meet the nuanced needs of each customer.