ANALYSIS | AI is offering more human-like responses. Experts say we'll need to be more skeptical of them | CBC NewsUpgrades to AI technologies by Google and OpenAI aim to enhance conversational interactions with human-like responses.
AI for CX: a little more conversation, a little less (in)actionConversational interactions are key to bridging the gap between customers and brandsTechnology should work in harmony with the human touch for the best customer experiences