Before the training, my instinct was to say, Oh, you disagree with me? I'm going to prove you wrong with hardcore facts that you can't dispute,' but I learned to step back from that emotion, Jeremiah says. Being right might give you a little self-gratification, but it doesn't necessarily solve the issue if you're just making the other person feel defensive. Jeremiah's reflection captures the promise of promoting constructive dialogue at a university as vast and diverse as CUNY.