Customer service in 2024: AI is not a silver bulletAI technology in customer service will reshape roles but currently lacks qualified personnel.Realizing AI's potential requires substantial changes in job responsibilities and staffing.
When queried by judge, chatbot had less faith in its output than expert who used itThe reliability of AI outputs in legal settings is questioned, necessitating expert verification for validity.A judge observed that a chatbot was less confident in its answers than the expert using it.