#business-metrics

#business-metrics

I walked into a quarterly business review, confident in our marketing metrics. We were hitting or surpassing every KPI, and I presented our achievements with pride. My CEO made a statement that stopped me in my tracks: "Marketing success means nothing unless the company as a whole is winning." That moment was a turning point.

Level 4 of the Kirkpatrick model-Results-represents the ultimate measurement challenge: connecting learning activities to tangible business outcomes. But here's where traditional approaches often fall short. They treat Level 4 as a single, monolithic concept when, in reality, business impact measurement requires a nuanced understanding of which metrics matter for different types of training interventions. Not all business metrics are created equal, and the wrong choice can derail your ROI measurement efforts before they begin.

Many L&D teams still report data that tells how much was delivered rather than what changed. Metrics like completions and learner satisfaction rarely correlate with performance.

Traditional learning metrics may focus on learner satisfaction scores, while business metrics target cost reduction and customer satisfaction, highlighting a disconnect in measurement.